Contact Us

• Contact the service desk at our Mumbai Branch, located at:
  Brady House
  14 Veer Nariman Road,
  Fort, Mumbai - 400023
  Phone - +91 (22) 40021534
  Fax - +91 (0124) 4253535
  Branch Timings: Monday to Saturday : 10 AM to 2 PM
  2nd & 4th Saturday/ Sunday/ Bank Holiday: Closed
  
• For all banking related queries, call our Bank by Phone Number 0124-6728806 on Monday to Friday between 10 AM to 5 PM , on Working Saturdays – 10 AM to 2 PM and 2nd & 4th Saturday/ Sunday/ Bank Holiday - Closed.
• If you have any concern, we would like to hear from you. Please refer our Grievance Redressal section for details on how to reach us.

• Credit Card accounts assigned to RBL Bank

  Effective 15 November 2013, The Royal Bank of Scotland plc (now known as NatWest Markets plc) credit cards portfolio has been transferred to The Ratnakar Bank Ltd. (RBL). With this transfer, all legal liability with respect to credit card portfolio transferred will rest with RBL and The Royal Bank of Scotland plc (now known as NatWest Markets plc) holds no warranty and makes no representation regarding the delivery, quality, suitability of services / products. Any disputes regarding the products/services of RBL related to the credit cards shall be addressed by RBL and The Royal Bank of Scotland plc (now known as NatWest Markets plc) shall not be liable for the same. With this transfer, the terms and conditions of the cardmember agreement will have to be read with the name of RBL in place of The Royal Bank of Scotland plc (now known as NatWest Markets plc).
  
  For any queries related to Credit card account assigned to RBL Bank, please contact:
  

  • RBL Card Service Helpline at 1800 121 9050
  • Email your queries to cardservices@rblbank.com
  • RBL Website address : www.rblbank.com
  
  
  

• Credit Card accounts assigned to Phoenix ARC Pvt. Ltd.

  For queries related to Credit Card accounts assigned to Phoenix ARC Pvt Ltd, please contact:
  

  • Phoenix at 1800 1208060 [10:00 AM to 6:00 PM on weekdays]
  • Email your queries to customercare@phoenixarc.co.in
  • Write to their registered address mentioned below:
    Phoenix ARC Private Limited,
    7th Floor, Dani Corporate Park,
    158, C.S.T Road,
    Kalina, Santacruz (E),
    Mumbai - 400 098
    
    

• Closed Credit Cards

  In line with the simplification plan, we have modified the status of all charged off/settled credit card accounts as "CLOSED" with the Credit Information Companies. This would mean that the liabilities of such credit cards under The Royal Bank of Scotland plc (now known as NatWest Markets Plc) stands discharged in our records and no amount is payable to the Bank. The same has been updated in the records of Credit Information Company.
  
  For any queries related to Credit Cards, please email your grievance to in.service@natwestmarkets.com and provide us with the following details while writing to us to help us address your concern.
  

  • Your Full Name
  • Your 16 digit Closed Credit card number
  • Your Contact Details (address, telephone number and e-mail ID)
  
  

• Home Loan / Personal Loan / Auto Loan accounts with The Royal Bank of Scotland plc (now known as NatWest Markets Plc)

  For queries related to home loan / personal loan / auto loan accounts with The Royal Bank of Scotland plc (now known as NatWest Markets Plc), please e-mail your queries to in.service@natwestmarkets.com

• Home Loan account assigned to RBL Bank

  For queries related to Home Loan account assigned to RBL Bank, please contact:

  • RBL Card Service Helpline at 022-6115 6300 to 99
  • Email your queries to customercare@ratnakarbank.in
  • Visit www.rblbank.com
• Personal Loan / Business Loan accounts assigned to Phoenix ARC Pvt. Ltd

  For queries related to Personal Loan / Business Loan accounts assigned to Phoenix ARC Pvt. Ltd, pleas contact:

  • Phoenix at 1800 1208060 [10:00 AM to 6:00 PM on weekdays]
  • Email your queries to customercare@phoenixarc.co.in
  • Write to their registered address mentioned below:
    Phoenix ARC Private Limited,
    7th Floor, Dani Corporate Park,
    158, C.S.T Road, Kalina, Santacruz (E),
    Mumbai - 400 098
• Closed Loans

  In line with the simplification plan, we have modified the status of all charged off/settled loan accounts as "CLOSED" with the Credit Information Companies. This would mean that the liabilities of such loans under The Royal Bank of Scotland plc (now known as Natwest Markets plc) stands discharged in our records and no amount is payable to the Bank. The same has been updated in the records of Credit Information Company.
  
  For any queries related to Credit Cards, please email your grievance to in.service@natwestmarkets.com and provide us with the following details while writing to us to help us address your concern.
  

  • Your Full Name
  • Your loan account number
  • Your Contact Details (address, telephone number and e-mail ID)
  
  

For any queries or clarifications related to your investments, please contact the respective mutual fund / product manufacturer.

Please note The Royal Bank of Scotland plc (now known as Natwest Markets plc) has terminated its corporate agency agreement with Aviva Life Insurance Company India Ltd and Reliance General Insurance Company Ltd. For any assistance on your policy/policies, please contact the respective insurance company directly as detailed below quoting your policy details:

Effective 1 April 2016 The Royal Bank of Scotland plc (now known as Natwest Markets plc) has successfully completed the transfer of its Private Banking and Wealth Management business to Sanctum Wealth Management Private Limited (“Sanctum”).

For any queries or clarifications, you may write in to the following:

• Queries on Wealth Management business (investments and demat accounts) migrated to Sanctum: please write in to info@sanctumwealth.com
• Queries on accounts that have transferred to the Retail Bank: write in to in.service@natwestmarkets.com.

For any queries or clarifications related to Corporate and Institutional Banking, India business you may contact us through the following:

• Email your queries at in.service@natwestmarkets.com or
• Contact us at 022-40021534