Curtailment of Services
| Products and Services | Effective Date* | |
|---|---|---|
| Savings Account/Current Account/Term Deposit | No new savings/current account(s) or term deposit(s) will be opened | 31 July 2016 |
| VGPB proposition and charge plan withdrawal | 31 August 2016 | |
| Investments | No investment through Online Investment mode | 31 August 2016 |
| No new WMS Account, Online Registration and new SIP/SWP/STP permissible | 31 July 2016 | |
| Demat | No new Demat Account opening | 31 August 2016 |
| Cheque Protect Facility (Sweeps) | Withdrawal of Sweeps facility | 31 August 2016 |
| Reward Points | Accrual of reward points | 31 July 2016 |
| Redemption of reward points | 31 August 2016 | |
| Alternate Channels | Effective Date* | |
| Non-Branch location - NatWest Markets ATM/Drop boxes | Withdrawal of ATMs and ATM drop box at offsite locations | 31 May 2016 |
| Corporate location - NatWest Markets ATM/Drop boxes | Withdrawal of ATMs and drop box at corporate locations | 30 June 2016 |
| NatWest Markets Premise – NatWest Markets ATM/Drop boxes | Withdrawal of ATMs and drop box at NatWest Markets premises | 31 July 2016 |
| Branch location - NatWest Markets ATM | Withdrawal of ATMs at Bengaluru, Gurgaon, Hyderabad, Noida, Pune and Vadodara | 30 September 2016 |
| Withdrawal of ATMs at Chennai, Kolkata, Mumbai and New Delhi | 31 December 2016 | |
| Drop Box | Withdrawal of drop boxes at branch ATMs/branches/other locations | 31 August 2016 |
| NetBanking | Curtailed NetBanking Services - Withdrawal of InstaBill Services, registration for Digital Signature, Bill Payments, E tax Payments, internal/third party transfers, all offers and deals. | 31 August 2016 |
| Withdrawal of NetBanking services | Account closure date or 31 December 2016, whichever is earlier | |
| Bank by Phone | Change in Bank by Phone timings to 9am to 6pm (Monday - Saturday) | 30 September 2016 |
| Withdrawal of IVR (Interactive Voice Response) service | 31 December 2016 | |
| Withdrawal of Bank by Phone service | 31 December 2017 | |
| Debit Card | Withdrawal of POS (Point of Sale) purchases at retail outlets and cash withdrawal overseas | 31 August 2016 |
| Cash withdrawals across MasterCard ATMs at domestic locations | Account closure date or 31 December 2016, whichever is earlier | |
| Online retail purchases | Withdrawal of E-commerce purchases through NetBanking or Debit card | 31 August 2016 |
| Mobile Banking | Withdrawal of Mobile Banking | 31 August 2016 |
| Other Banking/Wealth Services | Effective Date* | |
| Doorstep Banking Services (Cheque pickup, cash delivery etc) | Withdrawal of Doorstep Banking services in Mumbai | 31 May 2016 |
| Withdrawal of Doorstep Banking services in all other locations | 31 August 2016 | |
| Cheque Book Requests | Withdrawal of cheque book issuance | Account closure date |
| Locker Services | Withdrawal of locker services | 31 July 2016 |
| Clearing Services | Deposit of Local cheques into the account | 31 August 2016 |
| Outstation/FCY cheque collection | 31 July 2016 | |
| FCY Draft issuance | 31 August 2016 | |
| Foreign Exchange Services | FCY cash deposit/withdrawal and Travelers cheques | 31 August 2016 |
| Outward & Inward Remittances | 31 August 2016 | |
* Effective Date implies last date of service/usage within clearing/ delivery timelines as applicable